Want create site? Find Free WordPress Themes and plugins.
- The role requires strong business understanding, project management expertise, control focus, knowledge of multiple products and P&L impact, and high quality engagement across levels to drive change, productivity gains and control benefits.
- Lead, motivate and manage the team, handling contingencies, learning & development, backup, succession & progression planning, and hiring management.
- Ensure service delivery of processes across as per the standards set out in PLAs and operating with high degree of governance in a well-defined control environment
- Establish Best Execution monitoring processes through drafting project requirement, determining appropriate sampling logic, testing strategic system for effectiveness and efficiency across regions
- Ensure continuous review of processes with the objective of improving service delivery timeframes, control environment and to identify areas of improvement
- Tight control on direct costs, identify & implement areas for process improvement / standardization / automation to achieve reengineering saves, support analysis and project rollouts. Foster a culture of Being Commercial, with an Ambitious Change Mindset
- Contribute to strategic planning & decisions in senior management meeting
- Grow footprint by showcasing high quality service delivery, centralization benefits especially quality and productivity improvements
- Customers / Stakeholders
- Direct customers are the in-country senior management and teams; other stakeholders GM Operations, IT, Risk, Front Office, central finance functions, other teams in, etc.
- Ability to communicate at all levels
- Understand stakeholder needs and manage expectations
- Assist senior management in strategic planning and decisions
- Maintain effective relationship with business areas and identify areas of service improvements through regular calls and feedback
- Influence and escalate key customer issues in an effective way to ensure timely resolution
- Leadership & Teamwork
- Set clear direction, objectives, performance targets and standards of behavior aligned to strategy.
- Effectively communicate organization strategy and goals. Ensure people are clear about what and how they need to deliver; Take prompt actions to resolve and address under performance
- Encourage quality self-assessments, and carry out periodic assessment and appraisals within internally stipulated deadlines with no exception
- Understand career/personal aspirations whilst managing expectations and focus on developing and inspiring people to achieve their full potential.
- Enable enhancement of soft skills and technical competency of team by putting together a development plan with them
- Motivate, develop, reward and recognize team members, manage staff expectations, and maintain work-life balance
- Work as one team in letter and spirit with all stakeholders
- Create an environment within the team which fosters free sharing of knowledge & ideas
- Champion Balance & Inclusivity and diversity
Principal Accountabilities : Key activities and decision making areas –
Desired Skills and Experience
Service Delivery,Process Excellence,Change Delivery,Project Management,Surveillance
Did you find apk for android? You can find new Free Android Games and apps.